Corporate Culture & Operational Effectiveness

Minor Loop Findings

1) Only 20% of TQM initiatives met their quality objectives and 40% were a complete flop

2) A survey of senior managers who had been involved in downsizing found that 74% indicated that productivity, morale and trust had since deteriorated

3) A survey across 1742 companies in the USA and Europe found that 85% found little or no gain from their effort in re-engineering processes.